Customer Service

Welcome to our customer service interface. In this interface, you will find answers to frequently asked questions and direct access to forms for your most common procedures. If you cannot find an answer to your questions or if you are unable to complete a procedure through the provided forms, you can request assistance. To request assistance, you need to open a support ticket. In the case of a complex issue and only if requested and authorized by you, the customer service may contact you by phone.

Common Procedures

TRACK AN ORDER
RETURN AN ORDER
PLANNED ORDERS

Frequently Asked Questions

ABOUT CBD

CBD or cannabidiol is a chemical compound found naturally in the cannabis plant, particularly in hemp. It belongs to the class of cannabinoids. This type of chemical component acts on certain receptors in the human body, especially on the endocannabinoid system, influencing various biological processes.

Chemically, CBD is quite similar to tetrahydrocannabinol (THC), but unlike THC, it does not cause altered states of consciousness or euphoria.

The effects of CBD are diverse. Some recent pharmacological studies attribute relaxing properties to it, as well as anti-inflammatory action, and the ability to impact stress and certain disorders and pains. Its current applications are numerous, and those who use it seek the recognized benefits of cannabis while avoiding the problematic and undesirable psychological effects of the plant.

Although the growing use of the product and its dosages in commercial products would suggest its harmless nature, each individual is different. Only the informed advice of your treating physician or a healthcare professional can help dispel any doubts on this matter. They are the only qualified professionals to provide answers based on your own condition and health.

Today, the potential therapeutic properties of CBD are attracting increasing interest. It can be found in various forms and is equally appealing to consumers and medical research for its virtues. The interest in CBD arises from its active, relaxing, and therapeutic properties, without causing certain unwanted effects of original cannabis varieties (effects on consciousness, euphoria, etc.) and also without the prohibitive aspects of the latter. THC is, in fact, illegal in many countries where CBD is now used and legal.

On the market, CBD can now be found in various forms. In recent years, the range of products has expanded to many applications: capsules, chewable gums, CBD-based candies, teas and infusions, honey, flour, dietary supplements, etc... Through its various forms, CBD users are primarily seeking the reputed properties of this cannabinoid derivative: relaxation, stress relief, anti-stress properties, relief from certain inflammations or joint and muscle pains.

In recent years, CBD has gained great popularity, and there are numerous derivative products. Apart from edible products, CBD can be found in products more directly related to cosmetics and body care: lotions, shampoos, creams, essential oils. There are even items dedicated to aromatherapy such as candles, incense, or oils to heat and diffuse. Some other products also target the pet market, demonstrating the growing popularity of CBD and its adoption in an increasing number of sectors and applications.

The legality of CBD varies from country to country. In the United States, it can even change from one state to another. Due to its very low THC level (less than 0.3%), CBD remains legal in many places. The psychotropic effects coming from the high THC content of Cannabis Sativa are the main reason for its prohibition in many countries. CBD does not have this drawback.

Yes, provided that the THC level is within the legal limit for this cannabinoid derivative. In France, CBD is not assimilated to Marijuana and is not considered a psychotropic substance due to its low THC content. To be legal, non-medical cannabidiol (CBD) must also undergo a specific and precise preparation process to be cleansed of any undesirable psychotropic properties.

Originating from Asia, the Cannabis plant has been known and exploited by humans for millennia. Its uses have been, at various times, medical, spiritual and religious, or ritualistic, as well as dietary, clothing, and textile-related. Depending on the eras and countries, the consumption of this plant for its psychotropic properties may have been authorized or prohibited, depending on historical contexts and the governmental policies of the concerned states. Today, CBD allows benefiting from some of the plant's benefits without experiencing the psychotropic side effects, which are also illegal in many European countries.

Throughout the history of cannabis consumption, the 20th century seems to be the period that imposed the most prohibitions. The reasons are related to public health and the legal classification of the psychotropic effects of this plant. Some European countries, like the Netherlands, adopted more permissive policies. Spain also opted for a greater tolerance regarding THC consumption. Some time ago, the medicinal properties of cannabis and studies on the subject led some US states to authorize its cultivation and consumption under control and for medical reasons.

We are talking here about cannabis and not CBD. CBD is legal in France. Cannabis consumption is still not legal, and this is also the case in many European countries. In recent years, prompted by some studies on the medical, analgesic, and anti-stress applications of this plant, it seems that questions about its legalization are being reconsidered, at least in some European countries. The tolerance towards the medical and recreational applications of several US states is undoubtedly a contributing factor.

Cannabis and CBD (or cannabidiol) refer to different components in nature than what is commonly called Cannabis Sativa or Marijuana. Different cannabis varieties are distinguished, among other things, by their concentration of THC and CBD. Unlike THC, CBD is not psychoactive and does not have psychotropic properties. On the other hand, cannabis (Cannabis Sativa) is more often used for recreational and euphoric purposes. It is these psychotropic properties that have led to the prohibition of its use and consumption (in smoked or ingested form) in many countries for public health reasons.

CBD mainly originates from hemp. This variety of cannabis, long used in textiles, has the property of containing a THC content below 0.3%. Instead of seeking altered states of consciousness or festive and recreational uses, CBD is more commonly chosen for its relaxing and well-being properties, as well as some of its medicinal virtues.

Some recent studies suggest that CBD may have anxiolytic effects and provide an alternative to certain conventional treatments. CBD is also used as an analgesic and anti-inflammatory for combating certain pains or conditions. In terms of sleep, some consumers also attribute relaxing and regulatory virtues to CBD. In all these cases, it is recommended to consult for a medical opinion.

There is an increasing number of skincare and hygiene products incorporating CBD. Various lotions, serums, and creams attribute anti-inflammatory and moisturizing properties to it.

MY PURCHASES ON PANDAWEED.FR

You can track the status of your order at any time by logging into your account or, if you do not have an account, by following the "ORDER TRACKING" link that allows you to access your order status using its number and associated email address.

A few minutes after placing your order, we send you a confirmation email. If you have not received this email, please check your spam/unwanted mailboxes in your email system.

Depending on the time elapsed since your order was placed, it is sometimes still possible to modify an order. To do this, you must contact customer service by phone or create a support ticket.

Depending on the time elapsed since your order was placed, it is sometimes still possible to cancel an order. To do this, you must contact customer service by phone or create a support ticket.

Before returning an order, you must contact customer service to register your return request. To do this, you can contact customer service by phone or create a support ticket for assistance. Remember, only orders with intact items can be returned.

DELIVERY / SHIPPING OF MY PURCHASES

Delivery times depend on the carrier you choose when placing your order.

Orders are processed every business day upon receipt of payment. Shipments are made every day.

You can track the progress of your order from your customer account, then track your package's delivery with the tracking number we provide when your package is shipped.

Yes, all Panda Weed orders are shipped in discreet packages to avoid identifying the contents.

Some carriers sometimes deliver packages to your neighbors. If you cannot find your package, please contact customer service by phone or create a support ticket.

PAYMENT OF MY PURCHASES

On Panda Weed, you can pay by credit card, Paypal, bank transfer, and bank check. Note that for quick order processing, online payment is recommended.

If you encounter difficulties paying for your order, such as strong payment authentication if your bank requires it, you can contact customer service by phone or create a support ticket.

Yes, you will receive a payment confirmation by email in addition to the order confirmation.

The descriptor on your bank statement may be "orchipay," "cbdtrend," or "bizzdigital," depending on the case.

Yes, your purchases on Panda Weed are encrypted and secured according to the most demanding standards; you have absolutely nothing to worry about.

- Select one or more products

On the site, you can browse our various categories (flowers, well-being, e-liquids) and select the products you are interested in. Consult the profile of each CBD and hemp-based product you want, then add them to your cart. To do this, simply click on "add to cart."

- Check the content of your cart

To view the contents of your cart: click on the icon in the upper right corner of the page "cart." Your cart is editable at any time. You can modify the selected quantities and delete products. By clicking on "continue shopping," you return to the site to continue shopping for CBD.

- Finalize your order

Once your selection is complete, you can proceed to payment for your order. After validating your payment, you will be assigned an order number, and you will receive a confirmation email containing the summary of your order. This order number is very valuable. It contains all the information related to your order! If you do not receive this order confirmation email, it is probably in your spam.

- Use a promo code

If you have a promo code, enter it in the space provided on the cart summary page and click "Apply" to validate it.

After your payment and order confirmation, your package is prepared in our logistics center. Once your package is ready, it is carefully packaged and deposited at a post office counter. You will then receive an email containing the tracking number of your package to follow its delivery. You can track the status of your order at any time in your account, and if you do not have an account, using the order number and the email address associated with it. Our order preparation process consists of 5 quick and efficient steps:

(1) The first step is placing your order. You can place your order on our site. We offer a wide selection of premium quality CBD products, ranging from oils, capsules, crystals, and e-liquids to aesthetic and cosmetic products.
(2) Once your paid and registered order is received, we proceed with its preparation. Our order preparation team processes orders every business day, Monday to Friday, from 8:00 AM to 6:00 PM. We check each item to ensure it is in perfect condition and that the requested quantity is correct.
(3) We carefully package your order to ensure it reaches you in perfect condition. We use quality materials to protect each item during transport. For us, every order is valuable. Your order should reach you without any alteration to the purchased products.
(4) Your order is now ready to be shipped. We send it quickly and efficiently to the address you provided. We work with reliable carriers to ensure that your order arrives safely and in the shortest possible time.
(5) When your package is picked up by the carrier, we will email you a tracking number so that you can track the progress of your package. You can always know where your order is and when it should reach you.

We are committed to providing our customers with an exceptional ordering experience.
If you have any questions, feel free to contact customer service. We are always here to help.

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